Encounter AI Advisor is a cutting-edge audio solution designed specifically for restaurants and retail stores, offering a unique way to transcribe and index every voice interaction between employees and guests. This innovative tool is instrumental in helping operators gauge upsell performance, customer satisfaction, and identify any operational issues in real-time.

Leveraging the advanced Hidden Markov Model (HMM)-based speech recognizer from SRI, Encounter AI Advisor provides unmatched accuracy in tracking and analyzing conversations. This technology eliminates the subjectivity often associated with verbal exchanges, ensuring that every interaction is captured with precision. Operators can now receive immediate alerts when employees fail to upsell or mistakenly inform customers that the restaurant is closed, enabling swift corrective action.

The installation process for Encounter AI Advisor is seamless, typically taking less than two hours. It involves setting up proprietary microphones and sound cards to record employee-customer interactions, particularly at the front counter or drive-thru POS. All collected data is then pushed to a local Human-Machine interface for further processing.

With a transcription accuracy of 99.7%, Encounter AI Advisor not only transcribes conversations but also analyzes them for keywords and phrases related to operational miscues. This analysis is accompanied by a comprehensive reporting suite that offers actionable insights, prompting necessary shifts in behavior to enhance operational efficiency.

One of the key benefits of Encounter AI Advisor is its ability to significantly boost top-line revenue through increased upsell attempts and conversions. For instance, if every order at a restaurant with 250 daily orders included an upsell attempt, it could result in an additional $1.50 per order. Over a year, this translates to an impressive $136,875 in additional revenue. The Advisor Customer Success team also provides coaching to help each location identify and achieve the average $1.50 upsell needed to justify ROI and increase overall revenue.

Encounter AI Advisor offers numerous advantages for retail leaders, including increased guest satisfaction and experience, more responsible and better-trained staff, and enhanced awareness of daily store operations. By leveraging this tool, operators can ensure that their staff is consistently providing the best possible service, leading to higher customer retention and increased revenue.

In summary, Encounter AI Advisor is an indispensable tool for any restaurant or retail store looking to enhance operational efficiency, improve customer satisfaction, and drive significant revenue growth through targeted upselling and real-time issue resolution.